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Privacy Policy

Unpaused

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Last updated: 28/12/2025

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Unpaused is committed to protecting your privacy and handling your personal data with care, transparency, and respect. This privacy policy explains how we collect, use, store, and protect your information when you interact with Unpaused — whether through our website, events, coaching services, or communications.

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1. Who We Are

Unpaused provides menopause coaching, education, events, and wellbeing-related services.

 

Data Controller:
Unpaused
Contact email: women.unpaused@gmail.com

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For the purposes of UK GDPR and the Data Protection (Bailiwick of Guernsey) Law, Unpaused is the data controller of your personal information.

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2. What Personal Data We Collect

We may collect and process the following types of personal data:

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a) Personal details

  • Name

  • Email address

  • Phone number

  • Billing and payment information

  • Event booking details

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b) Health & wellbeing information 

Where relevant to our services, we may collect information relating to:

  • Menopause symptoms and experiences

  • Lifestyle, wellbeing, sleep, mood, or stress

  • Information you choose to share during coaching sessions, forms, or discussions

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This information is only collected where necessary and with your explicit consent.

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c) Website data

  • IP address

  • Browser type

  • Pages visited

  • Cookies and analytics data

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3. How We Collect Your Data

We collect personal data when you:

  • Sign up to our newsletter

  • Book an event, workshop, or coaching session

  • Complete an intake or feedback form

  • Contact us by email or through the website

  • Engage with Unpaused online

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4. How We Use Your Data

We use your data to:

  • Provide menopause coaching, education, and wellbeing services

  • Manage bookings, payments, and event attendance

  • Communicate with you about services, updates, or resources

  • Send newsletters or marketing communications (only with consent)

  • Improve our services and user experience

  • Meet legal and accounting obligations

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We never sell your data.

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5. Special Category Data 

Health and wellbeing information is classified as special category data under GDPR.

We process this data:

  • Only where necessary for coaching or educational purposes

  • With your explicit consent

  • With strict confidentiality and appropriate safeguards

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You can withdraw your consent at any time by contacting us.

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6. Coaching Disclaimer

Unpaused provides coaching and educational support, not medical advice.

  • We do not diagnose, treat, or prescribe for medical conditions

  • Information shared is used solely to support your coaching experience

  • You should always consult a qualified healthcare professional for medical concerns

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7. Legal Basis for Processing

We process your data under the following lawful bases:

  • Consent – where you actively agree (e.g. health forms, marketing emails)

  • Contract – to deliver services you book or purchase

  • Legal obligation – for tax or accounting purposes

  • Legitimate interests – to run and improve our business responsibly

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8. Sharing Your Data

We may share your data with trusted third parties only where necessary, including:

  • Payment providers (e.g. Stripe, PayPal)

  • Booking and scheduling platforms (e.g. Calendly)

  • Email marketing platforms (e.g. Mailchimp)

  • Video conferencing platforms (e.g. Zoom)

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All third parties are required to handle your data securely and in compliance with GDPR.

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9. Data Storage & Security

We take appropriate technical and organisational measures to protect your data, including:

  • Secure systems and password protection

  • Limited access to personal information

  • Secure third-party platforms

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We retain personal data only for as long as necessary for the purposes outlined in this policy or as required by law.

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10. Your Rights

Under GDPR, you have the right to:

  • Access your personal data

  • Correct inaccurate or incomplete data

  • Request deletion of your data

  • Restrict or object to processing

  • Withdraw consent at any time

  • Request data portability

 

To exercise your rights, please contact women.unpaused@gmail.com

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11. Cookies

Our website may use cookies to improve functionality and understand how visitors use the site. You can manage cookie preferences through your browser settings.

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12. Changes to This Policy

We may update this privacy policy from time to time. The most current version will always be available on our website.

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13. Contact Me

If you have any questions or concerns about this privacy policy or how your data is handled, please contact:

Unpaused
Email: women.unpaused@gmail.com

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